Douglas Stone and Sheila Heen
Thanks for the Feedback:
The Science and Art of Receiving Feedback Well
$5 tickets on sale now
This event includes a book signing
March 4, 2014
7:00 PM ET
40 Brattle St., Cambridge, MA 02138
$5.00 - On Sale Now
Harvard Book Store is pleased to welcome DOUGLAS STONE and SHEILA HEEN of the Harvard Negotiation Project for a discussion of their latest book, Thanks for the Feedback: The Science and Art of Receiving Feedback Well.
We swim in an ocean of feedback. Bosses, colleagues, customers—but also family, friends, and in-laws—they all have “suggestions” for our performance, parenting, or appearance. We know that feedback is essential for healthy relationships and professional development—but we dread it and often dismiss it.
That’s because receiving feedback sits at the junction of two conflicting human desires. We do want to learn and grow. And we also want to be accepted just as we are right now. Thanks for the Feedback is the first book to address this tension head on. It explains why getting feedback is so crucial yet so challenging, and offers a powerful framework to help us take on life’s blizzard of off-hand comments, annual evaluations, and unsolicited advice with curiosity and grace.
The business world spends billions of dollars and millions of hours each year teaching people how to give feedback more effectively. Stone and Heen argue that we’ve got it backwards and show us why the smart money is on educating receivers—in the workplace and in personal relationships as well.
Coauthors of the international bestseller Difficult Conversations, Stone and Heen have spent the last ten years working with businesses, nonprofits, governments, and families to determine what helps us learn and what gets in our way. With humor and clarity, they blend the latest insights from neuroscience and psychology with practical, hard-headed advice. The book is destined to become a classic in the world of leadership, organizational behavior, and education.
The event will be followed by a reception, open to all ticket holders, at a nearby location to be announced at the event. Books will be for sale at both the Brattle event and at the reception with the authors.
Online ticket sales have now ended. Tickets are still available at Harvard Book Store and over the phone at 617-661-1515 until 4pm. Remaining tickets will be on sale at the door of the Brattle Theatre when we open doors at about 5:30.
Please note that your ticket ONLY guarantees you admission until five minutes before an event begins. Additionally, tickets purchased online may only be picked up at the venue the night of the event, and cannot be picked up in-store beforehand. $5 tickets are also coupons, good for $5 off an in-store purchase at Harvard Book Store. Coupons expire one month after the event, and cannot be used for online purchases, event tickets, discounted items, or gift certificates.
All ticket purchases are nonrefundable and nonreturnable.
Walking from the Harvard Square T station: 10 minutes
As you exit the station, cross Mass. Ave. and proceed along Brattle St. Follow Brattle St. as it curves to the right in Brattle Square (follow the sidewalk on the right side of the street). The Brattle will be on the left-hand side of the street. The building is shared with Algiers Cafe and Alden & Harlow Restaurant, and the theatre entrance is on the left side of the building—look for the sidewalk poster case and marquee.
Unable to attend a Harvard Book Store author event? You can still pre-order a signed book by one of our visiting authors.
While we can't guarantee fulfillment of a signed book pre-order, our authors are almost always able to sign extra books to fulfill such orders.
Ordering a signed book on harvard.com:
- Add the book to your shopping cart and then click Checkout.
- Specify in Order Comments that you want a signed copy of the book.
- Please note: online orders for signed copies must be placed at least one business day before the event. If you are ordering the day of, please call us instead.
Ordering a signed book by phone:
- Call us at (617) 661-1515 and one of our booksellers will take your order. Specify you'd like a signed copy.
- If you are requesting a personalized inscription and/or requesting your book be shipped, we'll need to take down credit card information. If you are planning to pick up the signed book in the store, you can pay on pick-up.
Can I request a personalized inscription?
Unless otherwise noted, we are happy to take requests for the author to sign your book to a specific person, but we can't guarantee it. If you do get a personalized inscription, the book will be non-returnable. We will require credit card information when you place the order.
Do signed books cost more?
There is no extra fee for a signed book!
Do I have to pick it up in the store, or can you deliver my signed book?
As with all web or phone orders, we can hold your book for in-store pickup, or ship it anywhere in the country.
I am planning to attend an author event. Do I need to pre-order a book?
No need. We'll be selling books at the event, and nearly all of our events include a signing at the end of the talk.
More questions? Give us a call!
Featured event books will be for sale at the event for 20% off. Thank you for supporting this author series with your purchases.
We currently require face masks at Harvard Book Store and at our events. Thanks for your understanding!Learn More »
Tote bags and pouches
in a variety of styles,
sizes, and designs, plus mugs, bookmarks, and more!
Shipping & Pickup
We ship anywhere in the U.S. and orders of $75+ ship free via media mail!Learn More »
Noteworthy Signed Books: Join the Club!
Join our Signed First Edition Club (or give a gift subscription) for a signed book of great literary merit, delivered to you monthly.Learn More »