Leana Wen and Josh Kosowsky


When Doctors Don't Listen:
How to Avoid Misdiagnoses and Unnecessary Tests

This event includes a book signing


February 19, 2013
8:00 PM


Harvard Book Store
1256 Massachusetts Ave., Cambridge, MA 02138


This event is free; no tickets are required.

Harvard Book Store is pleased to welcome LEANA WEN and JOSH KOSOWSKY of Brigham & Women's Hospital for a discussion of their book, When Doctors Don't Listen: How to Avoid Misdiagnoses and Unnecessary Tests.

In this examination of the doctor-patient relationship, Drs. Wen and Kosowsky argue that diagnosis, once the cornerstone of medicine, is fast becoming a lost art, with grave consequences. Using real-life stories of cookbook-diagnoses-gone-bad, the doctors illustrate how active patient participation can prevent these mistakes. Wen and Kosowsky offer tangible follow-up questions patients can easily incorporate into every doctor’s visit to avoid counterproductive and even potentially harmful tests. In the pursuit for the best medical care available, readers can’t afford to miss out on these inside-tips and more:

  • How to deal with a doctor who seems too busy to listen to you
  • 8-Pillars to a Better Diagnosis
  • How to tell the whole story of your illness
  • Learning test risks and evaluating whether they’re worth it
  • How to get a working diagnosis at the end of every doctor's visit

By empowering patients to engage with their doctors as partners in their diagnosis, When Doctors Don't Listen is an essential guide that enables patients to speak up and take back control of their health care.

"This is a well-written book on an innovative approach to healthcare reform: it challenges patients to take charge of their health and every medical encounter with their doctor. An important topic and an important book—I encourage my patients to read it." —Siddhartha Mukherjee, Pulitzer Prize-winning author of The Emperor of All Maladies: A Biography of Cancer

Josh Kosowsky
Josh Kosowsky

Josh Kosowsky

Dr. Josh Kosowksy is an expert clinician and the clinical director of the Brigham & Women's Emergency Department. He is a former Fulbright Scholar and a graduate of Harvard College and Harvard Medical School. A director of the "Introduction to Clinical Medicine Course" which helps prepare Harvard medical students for their hospital clerkships, he has introduced innovative elements to the curriculum around patient-physician communication. Dr. Kosowksy is the author of dozens of journal articles and textbook chapters, and has given invited presentations to hundreds of hospitals and medical schools around the country. He serves on the Editorial Board of a half-dozen medical journals, ranging from Annals of Emergency Medicine to The American Journal of Cardiology.

Leana Wen
Leana Wen

Leana Wen

Dr. Leana Wen is a physician at Harvard and Brigham & Women's Hospital/Massachusetts General Hospital. Inspired by her own childhood illness and then her mother's long battle with cancer, Dr. Wen is a recognized expert on patient advocacy and patient-centered care. A Rhodes Scholar, she graduated with distinction from the University of Oxford and Washington University School of Medicine. She has served as a consultant to the World Health Organization, Brookings Institution, China Medical Board, and the National Institutes of Health, and is currently the National President of the American Academy of Emergency Medicine/Resident & Student Association.

The 2007 winner of The New York Times journalism contest, Dr. Wen has reported in Africa with journalist Nicholas Kristof, and has written for The Lancet, Journal of American Medical Association, and The Washington Post, among others.

Harvard Book Store
1256 Massachusetts Ave., Cambridge, MA 02138

Walking from the Harvard Square T station: 2 minutes

As you exit the station, reverse your direction and walk east along Mass. Ave. in front of the Cambridge Savings Bank. Cross Dunster St. and proceed along Mass. Ave for three more blocks. You will pass Au Bon Pain, JP Licks, and TD Bank. Harvard Book Store is located at the corner of Mass. Ave. and Plympton St.

Unable to attend a Harvard Book Store author event? You can still pre-order a signed book by one of our visiting authors.

While we can't guarantee fulfillment of a signed book pre-order, our authors are almost always able to sign extra books to fulfill such orders.

Ordering a signed book on harvard.com:

  • Add the book to your shopping cart and then click Checkout.
  • Specify in Order Comments that you want a signed copy of the book.
  • Please note: online orders for signed copies must be placed at least one business day before the event. If you are ordering the day of, please call us instead.

Ordering a signed book by phone:

  • Call us at (617) 661-1515 and one of our booksellers will take your order. Specify you'd like a signed copy.
  • If you are requesting a personalized inscription and/or requesting your book be shipped, we'll need to take down credit card information. If you are planning to pick up the signed book in the store, you can pay on pick-up.


Can I request a personalized inscription?
Unless otherwise noted, we are happy to take requests for the author to sign your book to a specific person, but we can't guarantee it. If you do get a personalized inscription, the book will be non-returnable. We will require credit card information when you place the order.

Do signed books cost more?
There is no extra fee for a signed book!

Do I have to pick it up in the store, or can you deliver my signed book?
As with all web or phone orders, we can hold your book for in-store pickup, or ship it anywhere in the country.

I am planning to attend an author event. Do I need to pre-order a book?
No need. We'll be selling books at the event, and nearly all of our events include a signing at the end of the talk.

More questions? Give us a call!

Purchase the Book
Featured event books will be for sale at the event for 20% off. Thank you for supporting this author series with your purchases.
General Info
(617) 661-1515

Media Inquiries

Accessibility Inquiries


Author event updates +
book recommendations.
In your inbox, once a week.

Learn More »

Shipping & Delivery

Shipping rates
and options, locally
and throughout
the U.S.

Learn More »

Signed First Edition Club

A unique way for readers to create a wealth of great books—Get a membership for yourself or for a gift!

Learn More »