A Note on Processing Time
Harvard Book Store

A Note on Processing Time

Processing Time for HARVARD.COM Orders

The reaction to the recent letter from our owners and "shop early, shop local" initiative has been overwhelming. We are both grateful for your response and humbled. You truly heard our call that we, like all other small businesses, need your help during these challenging times. This was an inspiring start to the holiday shopping season.

Because of the increased volume of holiday orders at this time, it will take us several business days to process incoming orders. Please expect delays, and know that we’ve allocated extra staff and are working as hard as possible to fulfill your orders. Thank you for your patience, patronage, and understanding.

Please note that books that are not in stock will have varying arrival times from the publisher, particularly in this time of COVID-19-related slowdowns within the publishing and shipping supply chain. Items that are not in stock may not arrive in time for the holidays, but we will do our best to communicate with you if something you've ordered will be delayed.

Thank you for your patience and understanding! Our booksellers will gather, order, and pack your orders as speedily as possible given safety protocols, social distancing, and the limited number of staff safely allowable in the workspace during the age of COVID-19.

Our web team will also reach out if any of your requested titles are expected to take longer than two weeks to arrive. Even for backordered titles going into reprints, we recommend placing an order for your desired title to ensure you can get the book you want as soon as it's available.

Have a question? Email webteam@harvard.com. Email responses might take a business day or two; our team is working to answer everyone as promptly as possible! Thank you.

We are grateful for the support our community is showing by purchasing books through an independent bookstore. Your patronage supports our staff at a difficult time—and helps ensure the future of a landmark, independent bookstore. And thank you for shopping early for the holidays this year.

Updated November 30, 2020

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