Returns
Harvard Book Store
Items Purchased

At the bookstore

Items must be in saleable condition, and returns must be accompanied by the original receipt. Clothing items must have the original tags still attached. If you return an item within thirty days, you will be refunded in full, using the method of payment shown on the original receipt. Returns made between thirty and sixty days can be exchanged for store credit only. No returns can be accepted after sixty days.

 For all returns and exchanges, the customer is responsible for costs associated with returning the item(s) to Harvard Book Store.

Items Purchased

Online

Harvard Book Store accepts returns of books and clothing within thirty days of purchase. The items must be in saleable condition and must be accompanied by an original receipt, packing slip, or web order confirmation. Clothing items must have the original tags still attached. Any returns received that do not meet these requirements will be shipped back at the customer’s expense. Refunds will be credited to the credit card used for the original purchase. Shipping costs are refunded only if the return is a result of a Harvard Book Store error.

Exchanges are accepted under the same conditions. When requesting an exchange, please include a note with the returned item(s) specifying the new item(s) you would like. Your card will be charged or credited for any difference that may result in the exchange. There will be no additional shipping cost.

Send online clothing purchases to:

67 Mt. Auburn Street, Fl 2
ATTN: Web Returns
Cambridge MA 02138 

Send all other purchases to:

Harvard Book Store
Attn: Web Orders
1256 Massachusetts Ave.
Cambridge MA 02138

We recommend, for your protection, that you pack the item(s) securely and return the package using UPS, FedEx, or insured parcel post.

 For all returns and exchanges, the customer is responsible for costs associated with returning the item(s) to Harvard Book Store.

 

Returns

Print-on-Demand Titles

All print-on-demand titles are non-returnable, including Google Books and self-published titles. Additionally, Google Books are the scanned collections of a number of libraries, including the Harvard University Library, and they may contain notations and other marks. Harvard Book Store makes no representation or warranty as to the content of Google Books.

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