March 18, 2021

Alec MacGillis

Harvard Book Store's virtual event series welcomes ALEC MACGILLIS—senior reporter for ProPublica and author of The Cynic: The Political Education of Mitch McConnell—for a discussion of his latest book, Fulfillment: Winning and Losing in One-Click America. He will be joined in conversation by journalist RENÉE LOTH, opinion columnist for The Boston Globe.


In 1937, the famed writer and activist Upton Sinclair published a novel bearing the subtitle A Story of Ford-America. He blasted the callousness of a company worth “a billion dollars” that underpaid its workers while forcing them to engage in repetitive and sometimes dangerous assembly line labor. Eighty-three years later, the market capitalization of has exceeded one trillion dollars, while the value of the Ford Motor Company hovers around thirty billion. We have, it seems, entered the age of one-click America—and as the coronavirus makes Americans more dependent on online shopping, its sway will only intensify.

Alec MacGillis’s Fulfillment is not another inside account or exposé of our most conspicuously dominant company. Rather, it is a literary investigation of the America that falls within that company’s growing shadow. As MacGillis shows, Amazon’s sprawling network of delivery hubs, data centers, and corporate campuses epitomizes a land where winner and loser cities and regions are drifting steadily apart, the civic fabric is unraveling, and work has become increasingly rudimentary and isolated.

Ranging across the country, MacGillis tells the stories of those who’ve thrived and struggled to thrive in this rapidly changing environment. In Seattle, high-paid workers in new office towers displace a historic black neighborhood. In suburban Virginia, homeowners try to protect their neighborhood from the environmental impact of a new data center. Meanwhile, in El Paso, small office supply firms seek to weather Amazon’s takeover of government procurement, and in Baltimore a warehouse supplants a fabled steel plant. Fulfillment also shows how Amazon has become a force in Washington, D.C., ushering readers through a revolving door for lobbyists and government contractors and into CEO Jeff Bezos’s lavish Kalorama mansion.

With empathy and breadth, MacGillis demonstrates the hidden human costs of the other inequality—not the growing gap between rich and poor, but the gap between the country’s winning and losing regions. The result is an intimate account of contemporary capitalism: its drive to innovate, its dark, pitiless magic, its remaking of America with every click.

About Author(s)

Alec MacGillis is a senior reporter for ProPublica and the recipient of the George Polk Award, the Robin Toner prize, and other honors. He worked previously at the Washington PostBaltimore Sun, and The New Republic, and his journalism has appeared in The New York Times Magazine, the New YorkerThe Atlantic, and other publications. His ProPublica reporting on Dayton, Ohio was the basis of a PBS Frontline documentary about the city. He is the author of The Cynic, a 2014 biography of Mitch McConnell. He lives in Baltimore.

Renée Loth is an opinion columnist for the Boston Globe. In a distinguished journalism career Renée has held several high-profile positions at the Globe, including presidential campaign reporter, political editor, and editor of the editorial page, where she was for nine years the highest-ranking woman at the newspaper. She is an adjunct lecturer in public policy at Harvard’s Kennedy School of Government, a former fellow at Harvard’s Shorenstein Center on Media, Politics, and Public Policy, and was twice a judge for the Pulitzer prizes in journalism.